VICTORY KASUWA

+1(250) 986-3604 | Email | LinkedIn| Portfolio  Victoria, BC (Open to relocate anywhere in Canada)

PROFESSIONAL SUMMARY

Customer-centric and data-driven product manager with over 5 years of experience in business leadership and customer service. Proven ability to execute and drive data-informed decisions, and deliver customer-centric solutions. Adept at problem-solving and collaborating with cross-functional teams. Proficient in leveraging data analysis and agile methodologies to enhance user experience. Achieved > 50% YoY revenue growth confectionery and increased customer satisfaction for 4 years at a B2C confectionery. Seeking product management roles to contribute innovative solutions that drive business growth.

TECHNICAL SKILLS & TOOLS

Stakeholder management, cross-functional collaboration, customer experience, research, design thinking, agile methodologies, data analysis, A/B testing, Google Analytics, Miro, Medallia, Trello, Figma.

EXPERIENCE

Customer Service Representative                                                                                                   2023 to date

Save on Foods, Canada                                                                           

●      Managed bakery operations, optimizing for freshness and availability.

●      Increased customer satisfaction by 25% through inventory management and production coordination.

●      Implemented a new product rotation system, reducing waste by 20% and increasing bakery sales by 15% within 2 months.

●      Trained 2 team members on customer communication and order handling, enhancing team performance.

Intern, Product and Marketing                                                                                                                   2023

Schneider Electric, Canada

●      Collaborated with the engineering and sales teams to build and launch B2B power quality meter variants increasing product impact and market presence by 40%.

●      Presented product demos and crafted performance reports for the launch of 3 new product variants.

●      Implemented SEO optimization and storytelling techniques, boosting product value perception and increasing web page visibility by 20%.

Founder/Business Leader                                                                                                                  2017 - 2021

Vyck Confectionery

●      Led business operations, GTM planning, and brand positioning for a 5-man food business in a highly competitive market.

●      Researched 100+ customers’ needs to enhance product offerings.

●      Introduced 3 gourmet products based on research and customer feedback, increasing revenue by >50% and customer retention by >15% YoY.

●      Conducted A/B testing on 3+ marketing initiatives, increasing brand visibility by 30% in 6 months.

●      Partnered with 8 businesses, expanding market presence by 40% through strategic collaborations.

PROJECTS

Aperture - Photo-sharing social networking app

●      Identified a $200M market opportunity targeting young adults.  Conducted user research and designed a solution to address gaps in competitive products such as Facebook and Instagram.

●      Collaborated with product designers and engineers to define the product strategy.

●      Conducted an A/B experiment on the prototype and improved our offerings, achieving a 40% increase in customer satisfaction.

Make Your Maps - Travel experience mobile app to share reviews and information about travel destinations.

●      Defined requirements and designed a prototype that aligned with the product strategy.

●      Created and managed product backlog using agile methodologies to prioritize and ensure timely delivery of 10+ features.

●      Aligned stakeholders via regular comms, reports, and demos, boosting stakeholder satisfaction by 20%.

EDUCATION & PROFESSIONAL DEVELOPMENT

●      Masters of Global Business (MBA) - University of Victoria, Victoria, Canada

●      BEng, Electrical and Electronics Engineering - Covenant University, Nigeria.

●      Product Management Program – Career Foundry

●      Pragmatic Institute Certified Product Manager

●      Foundations of UX Design - Coursera

●      Scrum Fundamentals- Scrum Study

●      Project Management - Wolverhampton Graduate Conservatory

●      Diploma In Leadership Development - African Leadership Development Center